Original post: 24 May 2025
Update: 26 July 2025
Why This Update?
When I first reviewed the Gitzo GT3543LS and GH4383LR, everything looked flawless. Then the LR head failed, and the service chain dragged on. This addendum covers what broke, how the retailer handled (or didn’t handle) it, and how Gitzo themselves eventually stepped up.
The tripod
Choosing a tripod is a bit like choosing a travel companion—you want something reliable, adaptable, and that won’t let you down when conditions turn rough. About eight months ago, we picked up the Gitzo GT3543LS Systematic Series 3 tripod along with the GH4383LR Series 4 Center Ball Head from Foto.no in Oslo / Norway. At first glance—and first use—this combo looked like a dream team. But after less than half a year of real-world use in places like Lofoten and Dovrefjell, things got a bit more complicated.
First Impressions: A Different League
As soon as we unboxed the Gitzo GT3543LS, we knew it wasn’t playing in the same league as our old Benro. Not small, not light—but seriously solid. To illustrate the difference, the first thing we did was set them side by side.
The Gitzo felt like a precision instrument—every joint, clamp, and carbon weave gave off an aura of craftsmanship. The Benro, which has served us well for years, suddenly felt dated: thinner legs, looser tolerances, and noticeably more flex when fully extended. You can physically see the difference in materials, finish, and overall footprint in the comparison shots.
The Gitzo’s top plate is another standout feature. With its flat modular design, it gives us the flexibility to mount various heads and accessories, and locks in securely without a millimeter of play. Whether we’re attaching a heavy gimbal or switching to a leveling base, it’s designed to handle the load with unwavering stability.
Then there’s Gitzo’s G-lock Ultra system. This is where we noticed a huge jump in quality. The twist locks on our Benro always worked "well enough"—until we tried Gitzo. The G-locks are smooth, secure, and give a clear tactile response when locked. Even with gloves on during our Lofoten workshop, adjustments were quick and precise. And when fully extended, the legs stay locked like steel beams—not a hint of sag or slip.
When we say solid, we mean hurricane-proof solid. In Lofoten, we were out shooting in full arctic chaos: gale-force winds, sleet, and sideways rain. The Benro needed constant babysitting to avoid tipping. The Gitzo? It stood like a statue, unmoved, like a carbon-fiber Norse god.
Tripod Feet: The Secret Weapon
A huge part of that stability comes from the feet. Gitzo uses what can best be described as suction cup-style rubber feet, and they’re game-changing. Whether we’re setting up on slick rock at Uttakleiv, wet moss on Dovrefjell, or frozen tundra in Varanger, the tripod just grips. There’s a kind of peace of mind knowing your camera isn’t going anywhere—even when you step a few meters away.
GH4383LR Ball Head: Smooth, Capable... and Eventually, Broken
At first, the GH4383LR seemed like the perfect match. It’s a big head—visually, it dominates the top of the tripod—but it doesn’t feel as heavy as it looks (just under 1 kg). And more importantly, it can handle a massive load—up to 30 kg. That’s more than enough for our Sony A1 with a 400mm f/2.8 GM attached, plus accessories.
The panning and tension control are buttery smooth, and the Arca-Swiss lever clamp is fast and secure—especially useful when you’re wearing gloves or working fast. At first, we thought this might become our go-to setup for every shoot.
But then... five and a half months in, the unthinkable happened. A metal component inside the locking mechanism snapped. No drop. No accident. Just routine use. The head became completely unusable.
Let’s be honest: when you spend nearly 6,000 NOK on a ball head, this should not happen. We own tripod heads that cost a third of the price and are still going strong after 10+ years. This failure was disappointing—not just for what broke, but for what it represented in terms of trust.
Service Should Match the Product – But with foto.no it didn’t
We brought the broken head back to Foto.no expecting premium support, especially considering the product’s warranty and price point. Unfortunately, the experience was underwhelming.
It felt like we had to push for even basic follow-up. There was no urgency, no sense of accountability, and definitely no clear resolution. Weeks passed with little communication—meanwhile, we were running workshops and assignments without our main ball head - Actually after 5 weeks, Foto.no declared the case closed, without delivering any fix. It left a bitter taste. When you invest in professional gear, you expect professional support. This was not something Foto.no delivered.
Gitzo Steps In – And Redeems the Brand
After we posted an honest Trustpilot review, Gitzo reached out. They apologised, investigated why the case had stalled, and offered a goodwill solution.
They weren’t legally obliged—under Norwegian law, the retailer carries the duty. They did it to stand behind the brand. That matters, and that rebuild trust!
Gitzo GH4383QD - why we bought it – and why we pick it again
We ended up buying the GH4383QD with our own money from Stjørdal Foto—we no longer trusted Foto.no on aftersales support—and I still hadn’t completely lost faith in Gitzo as a brand (this was before Gitzo reached out to us). The QD version ticked three boxes:
Clamp & build: The screw clamp replaces the LR lever. Thicker metal, fewer moving parts, and an even, predictable squeeze on the plate. Much less to fail.
Size & capacity: It’s a big, Series 4 head—exactly what we needed for long glass and heavy setups. Stability first.
Field feel: Slower than a flip lever, sure, but zero “is it tight enough?” anxiety. The knob gives clear feedback, even with gloves.
Bottom line: I chose the QD because I wanted robustness over speed, and because I still believed Gitzo could deliver when the product is right. So far, it’s the head I thought I was buying the first time.
Specs & Prices (as of 2025)
Gitzo GT3543LS tripod – ~12,000 NOK / $1,100 • 2.03 kg • 146 cm max height • rated 28 kg load.
Gitzo GH4383LR ball head – ~6,000 NOK / $550 • 0.85 kg • rated 30 kg (lever clamp – mine failed).
Gitzo GH4383QD ball head – similar weight/capacity as the GH4383LR model, but with screw clamp. Currently cheaper than LR at several Nordic retailers. (screw clamp - our recommendation)
Final Thoughts (Updated)
The GT3543LS remains our go‑to when the weather turns savage. The GH4383LR was lovely—until it wasn’t. The GH4383QD is the head we expected from day one: simpler, stronger, confidence‑inspiring.
Gitzo the brand? Back in the green. They listened and acted.
Foto.no? Disappointing: slow, and opaque. Next time we use a dealer with a proven track record.